Frequently Asked Questions

Everything you need to know about shopping with GUGUSHOP.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim, regular, and oversized styles.

Which payment methods do you accept?

GUGUSHOP accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's journey.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.